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By Kevin Taylor,
MBA
CEO and President, KT Graphics LLC.
E-mails have replaced
conventional communication
altogether. All
electronic mails/communications
have an ordained
format, whether
they are personal
mails or business
mails, they all
stick to a designed
format. Two well-known
formats for emails
are the Text
Format and
the HTML
Format or
the business email
format. Text format
is literally the
plain text with
no graphics, colors
or images. These
are mostly adhered
to for personal
mails while the
HTML format entails
a more interesting
layout, images,
colors, graphics
and so on, thus
making an excellent
option for online
marketing and business
promotions.
WHAT
IS HTML?
Hyper
Text Markup Language,
lovingly called
HTML by the internet
fraternity, is
in fact just
like any other
language used for
conversing and
communicating.
It specifies the
structure of documents
enabling them to
be retrieved via
the internet using
the World Wide
Web. HTML is a
set of symbols
or codes compiled
in a file displayed
on the World Wide
Web browser page.
The markup actually
advises the web
browser on how
a web page’s
words and images
are to be displayed
to the end-user.
For a page to be
displayed as intended
on various systems,
which is an inherent
requisite of all
web generated matter,
the layout of the
page must be formatted
in a particular
manner so that
it makes sense
on different kinds
of workstations.
HTML is a computer
language designed
for website creation.
The basics of the
HTML are very simple
and can be followed
easily. HTML text
can be made using
a rudimentary text-editor
or a powerful graphical
editor. The creation
of HTML is quite
fantastic given
its simplicity
and it is constantly
being revised to
meet improving
standards of the
e-community. The
World Wide Web
Consortium is the
international body
designing, revising
and regulating
this virtual language.
Using Hypertext,
one moves across
the web – clicking
on texts called ‘hyperlinks’ that
take him from one
to another page
at the click of
the mouse, with
no adherence to
any set of patterns
or order. One can
travel to any site
or page at whim.
The markup is secured
through tags when
certain types of
texts are designated
to look a certain
way. A markup code
is technically
called an element
and casually referred
to as a ‘tag’.
HTML is made up
of different series
of short codes,
typed in a text
file - these codes
are called tags.
The text, is saved
as an HTML file
and is viewed through
a browser like
the Internet Explorer
or the Netscape
Navigator. The
tags separate normal
text from HTML
code seen as words
between the < brackets >.
Images, tables
and other appurtenances
on a page look
so, due to these
instructions but
the tags are invisible
and only their
results are seen
on screen.
The HTML is a
variation of the
Standard Generalized
Markup Language
(SGML) which is
the universal standard
for text markup.
Text markup focuses
on the structure
rather than the
appearance, so
that documents
can be recycled
and used while
the appearance
and the visual
details depend
on the reader’s
software. HTML
is generally adhered
to by the major
browsers like Internet
Explorer or Netscape
Navigator. It is
the browser that
actually reads
the HTML text and
translates or rather
deciphers it to
present the text
in a readable form.
HTML allows the
sender to properly
express quotations,
headings, bulleted
lists, emphasized
text, subscripts,
superscripts and
other visual cues
to enhance readability
and beauty.
HTML Email has
been opposed for
a long time now
by different people
for a number of
reasons but it
has increasingly
been adopted for
personal and business
mail. HTML mail
is more complex
than plain text
apart from being
incompatible occasionally
in various platforms
and software. A
few email clients
do not render HTML
mails properly,
meaning that users
of MSN or Hotmail
cannot at times
read or view their
mails properly.
Yet more and more
businesses and
individuals prefer
HTML mails for
email marketing
and amazingly,
more readers prefer
reading HTML mails
over Text.
HTML OR
TEXT: TIME OF
TRUTH
HTML email versus
Text email causes
a heated debate
amongst those in
email advertising.
However, there
are a number of
issues that a business
should take into
consideration before
making a decision
either for or against
sending HTML email
in their advertising
campaign.
HTML Email Format
and Its Advantages
HTML emails, whether
they are messages
or newsletters,
have a few advantages
over other formats
such as:
- HTML emails
are ideal if
you are sure
that recipients
can view them.
- HTML email
newsletters can
accomplish a
more effective
layout
- Ads are more
eye-catching
and effective
in an HTML mail
than a text mail
- HTML emails
can include tracking
scripts or invisible
visitor counters
to receive reports
on message viewed
or click through
by recipients
- HTML emails
can insert interactive
hyperlinks that
take users to
webpages or sites
of interest
- HTML can
insert code
to automatically
open the browser
and connect
to the web-page
- HTML can include
Pop-up windows
to grab viewer
attention
- HTML emails
embed sounds,
movies clips
and images
that download
automatically
from your web-page
when message
is viewed allowing
you to speed-up
sending emails
(as images
needn't
be included
when sending)
- HTML emails include
banner ads
with navigational
links to sites
- HTML allows
you to include
images, graphics,
multiple columns,
various fonts
and colors and
lay out the message
like a web page
- HTML emails
include survey
FORM tags with
submit buttons,
sponsorship links
information,
forward to a
friend links,
subscribe and
unsubscribe links
and more....
- HTML provides
the ability to
track open-rate
- the rate of
email list members
that open and
view your newsletter
divided by the
total number
of members on
your list.
- Click through
tracking of the
links within
your newsletter
can be cleaned
up visually
- HTML reinforces
your visual brand
identity with
graphics
- HTML provides
ability to send
rich media such
as audio, flash,
movies
- You will be
able to judge
how many of your
subscribers are
actually opening
your ezine by
having images
pulled from the
web when the
message is opened.
- You can serve
interactive text
or graphical
ads to subscribers,
thus improving
performance for
your advertising
clients. You'll
also be able
to track the
actual number
of impressions
and click-throughs
on their ad,
rather than just
the number of
recipients.
- You have
more control
over hyperlinks
and other elements
in your ezine.
You don't have
to worry about
including a
visible "mailto:" before
all email links
(although you
would need
this in the
HTML code),
and so on.
Embed images,
add catchy colors,
add flavor to the
e-mail and make
it look delicious
to the users. HTML
format allows one
to experiment with
color, text effect,
fonts, graphics,
animations, forms
and such making
the message more
attractive and
interactive. For
content that requires
graphical presentation
using pictures,
tables or charts
for easy understandability,
HTML is the answer.
The advantage of
HTML formatted
email is that it
is graphical, font
can be specified,
layout can be controlled,
textures, pictures
and backgrounds
can be added. All
this makes for
a visually appealing
message when it
gets to the recipient.
Whereas plain text
email is just that — plain
text, not fancy,
no pictures, no
special fonts,
just plain text.
Shop talk apart,
HTML email messages
spell business.
HTML is the best
business email
format to present
any offer through
e-mail. Image building
and brand establishment
is most easily
possible through
HTML with logos
being projected.
Commercial publishers
often choose HTML
as it gives more
alternatives to
work with although
with slick HTML
newsletters, it
is best to keep
the flashy design
under control if
things are to be
kept at a personal
level.
HTML format allows
to hide the tracking
URLs from the users,
as the user gets
to see only the
final result with
no visible codes.
E-mail sent in
HTML format generates
enormous response
and, with an affiliate
link added, your
click through ratio
also increases.
E-mails sent in
HTML format have
a white background
with black text
very much resembling
the text e-mail
format which convinces
the users to click
or browse through
them.
HTML is beginning
to edge out text
as the preferred
format for email
messages, whether
they're newsletters
or marketing emails.
- Out of respondents
to an informal
survey on format
preferences 55
percent preferred
HTML to text,
although the
text adherents
felt more strongly
about their choice.
28 percent voted
for text since
text takes up
less storage
space while another
22 percent was
concerned about
security and
viruses and 13
percent said
text is easier
to read. But,
over 50 percent
of those expressing
other opinions
about HTML also
said it was easier
to read.
- HTML messages
generated click-through
rates that were
1.2 times to
1.7 times higher
than those for
text messages.
Travel marketing
messages did
the best in HTML,
followed by business
newsletters and
retailer-catalog
mailings, consumer
newsletters,
business marketing
messages and
consumer marketing
messages.
ADVANTAGES & DISADVANTAGES
OF EMAIL ADVERTISING
Email Advertising,
as effective as
it is, has both
advantages and
disadvantages.
The good news is
that the advantages
of email advertising
are numerous and
far outweigh the
few disadvantages.
For starters, it
is extremely cheap.
Companies and businesses
send out email
messages to millions
of clients and
prospects who have
opted to receive
their messages
at negligible cost.
It is instant,
recipients are
able to receive
the message and
respond instantly.
When sending out
email messages
to targeted market,
we reach only those
who need our services,
solutions or products
without bothering
those who do not.
Targets can be
selected based
on geography, age,
income, and many
other parameters.
Email advertising
allows you to initiate
campaigns with
whatever sales
pitch you like
which is of interest
to the prospect
and grab their
attention and interest
immediately. While
highly personable
email advertising
enables you to
personalize and
greet every person
you target. This
helps in creating
a special bond
with the prospects
and allows you
to build customer
and reseller loyalty
and acquire new
customers. Most
internet marketing
companies offer
prepackaged and
tailor made lists
to suit your campaign.
Email advertising
is also very easy
to track. The marketer
can track how successful
the marketing campaign
has been by counting
the click through
or hits the target
web site has received.
This improves chances
of success as a
wrong strategy
can be rectified
and adjusted. One
can even create
a totally new plan
immediately to
avert what would
usually be a disaster
in the offline
world. Given these
reasons, e-mail
marketing is mostly
done through the
mass e-newsletter
strategy.
WHY HTML EMAIL MARKETING MESSAGES?
Email marketing
newsletters are
increasingly becoming
popular because
they incur no print
or mail costs,
they can be published
for a fraction
of the cost of
their traditional
print equivalents
and because e-newsletters
can be instantly
delivered to readers
throughout the
world at the click
of a button. These
publications are,
therefore, ideal
for communicating
timely information
to readers in distant
locations.
The first question
to be considered
when thinking of
publishing an e-newsletter
is its basic format.
Although, a few
publishers have
started experimenting
with other formats,
the two conventional
formats widely
followed are the
Text and the HTML.
The most crucial
criterion for determining
whether it should
be HTML is to see
if it fits your
content, purposes
and requirements
and importantly,
your readers’ preferences.
Years of experience
and surveys reveal
that readers have
clear preference
for either of the
formats so it is
best advised to
leave the choice
to them between
Text mail and HTML
mail. They could
do this at the
time of subscribing
to your publication
and even alter
it subsequently.
WHY HTML
E-ZINES/NEWSLETTERS?
Facts & Figures
- HTML e-zines
are read more
often than plain
text e-zines.
- HTML e-zines
have a higher
click through
rate.
- HTML e-zines
reinforce your
brand by carrying
the same look
as your Web site
and other marketing
materials with
your logo, colors,
etc.
- HTML e-zines
allow you to
track your readership
by showing how
many people on
your list actually
open each e-zine
you send.
An HTML email
newsletter is distributed
through email,
and viewed in the
reader's email
program. It incorporates
color, photos,
graphics and other
design elements,
such as varying
typeface sizes
and styles, and
multiple columns
of text. However,
only people who
have HTML-capable
browsers can view
these publications.
People with older,
non-standard or
Web-based email
programs may not
be able to read
HTML email, and
will instead be
confronted with
a confusing array
of programming
codes on their
screens. If photos
or graphics are
included in the
HTML email, readers
must have an open
connection to the
Internet while
they read the email
to see the photos.
This may be a problem
for people who
view the newsletter
at work because
many companies
restrict their
employees' Internet
access.
HTML
e-zines are attractive,
attention getting
and snazzy, so
much so, they make
text e-zines look
boring. You could
prefer to think
that your e-zine ‘is
appreciated for
its content and
not the way it
appears. The information
is good enough
to catch their
attention, and
you don’t
need some design
to do it for you”,
unfortunately statistics
reveal, you are
wrong.
If you're just
starting an e-zine,
text is a great
place to begin
so you can focus
on developing good
content and publishing
on a regular basis,
without worrying
about HTML design
or coding. Text
also gives you
complete freedom
and flexibility — you
can add new sections
and delete others,
without having
to redesign your
entire e-zine.
But let's face
it: There are hundreds
of thousands of
text e-zines out
there that all
look the same.
The ones that catch
the eye and make
one read on are
done in an HTML
format.
Look at the response
a publisher received
after switching
over from a Text
e-zine to a professionally
designed HTML e-zine
complete with a
logo, colors and
images:
- "Thank
you! It's so
much easier
on the eyes."
- "Your
e-zine now
gets my attention
instantly,
makes me want
to read it
right away."
- "This
makes such
an impact!"
- "I get
dozens of text
e-zines that
all look the
same but now
yours stands
out."
Should you publish
your e-newsletter/e-zine
in HTML, TEXT,
or both via Multi-Part
technology that
allows you to send
in both formats?
With an HTML e-newsletter
your subscribers
will be finding
it simpler to click
through to your
web site even while
connected to the
internet. So, HTML
e-zine publishers
do not include
the full text of
articles and just
a summary with
a link to the full
article on the
Web. Even with
full articles,
HTML format makes
it easier to include
supplemental article
summaries, teasers,
and links. You
could include a
side bar or some
other form of navigation
allowing subscribers
to explore some
of your website.
Links to your archives,
areas of an on-site
directory, a "search
your site" page,
your media kit,
and reprint information
will be useful
to your subscribers.
For plain facts,
not everybody has
the ability to
receive HTML email,
which is a deciding
factor for anybody
in email advertising.
Over 30 per cent
of email users
are not able to
receive HTML email.
They either show
up unreadable or
in non-standard
fonts, clashing
colors, and badly
formatted images.
However, the good
news is, this figure
is reducing daily.
Ideally, you will
offer both a text
and HTML version
of your ezine.
When an email newsletter
is free - an email
publisher should
be able to send
in either HTML
or TEXT format
without guilt but,
when a fee is charged
to receive an email
newsletter - there
is good merit to
send in both formats
allowing your members
to choose which
format they prefer.
HOW TO
MAKE HTML WORK
FOR YOU?
Let
the readers
choose - The
ideal is to
make two versions
of the same
message, one
in HTML and
the other in
text format
so that the
recipients
can have the
liberty to
choose their
preferred format.
This is what
a few popular
marketing drives
do, either
the readers
choose or a
multi part
message is
sent.
Simple,
Humble, Beautiful - The
best way to market
through HTML
mails is to keep
it simple by
overcoming the
urge to do more
and more within
the format. Highlight
the most crucial
portion of the
message and never
let it get sidelined
with the extra
effects.
Test - Take
the pains to
find out how
your message
may look to someone
reading it on
a mobile device
like a Blackberry
or a Palmtop,
the remedy is
to minimize HTML
tags at the top
of the mail or
using a multi-part
format. Check
out your message
on a variety
of readers, especially
if there are
embedded forms
or if advanced
HTML techniques
are being used.
Images
Are To Be Seen -
Recipients using
AOL, Outlook
2003, Outlook
Express and Gmail
will never see
the images in
any emails sent
to them by default.
For some publishers/advertisers
that can make
up at least half
of all the people
they ever send
email to. Just
ensuring a few
things when designing
your email can
avoid image blocking:
- Don’t
use images
for important
content like
calls to action,
headlines and
your web site
links.
- Ask your
recipients
to add your
sending address
to their address
book every
chance you
get. This will
ensure your
images are
displayed by
default in
a range of
popular email
environments.
- Add a text-based
link to a web-based
version of
your email
that will reveal
your email
in the browser
in all its
glory.
- Use alt text
for any images
which will
be viewable
in some email
environments,
especially
Gmail.
- Make sure
you always
include the
width and height
in the image
tag for every
single image.
This ensures
the empty placeholder
images don’t
get stretched
and completely
throw your
design.
Grab
Their Attention -
If you don’t
grab your recipient’s
attention with
relevant and
interesting
content within
a second or
two, you probably
don’t
stand a chance,
so:
- Include something
that will identify
you and even
attract interest
at the very top
of the email
and preferably
to the left.
This could be
a summary of
the email content
or at the very
least the name
of your company/organization.
- Check out your
reports after
each email you
send to see what
people are most
interested in
- try to make
that visible
in the preview
pane for the
next email.
- Make sure this
content is text-based
so it will be
viewable by all
recipients by
default.
Essential
content -
On top of getting
your design and
code right, there
are a number
of items that
you must include
in your email
content.
The Must-Haves
- A working
unsubscribe
mechanism.
You want to
make it as
easy as possible
for your recipient
to stop hearing
from you. I
recommend a
single-click
unsubscribe
link.
- Your company
name and physical
address.
The Should-Haves
- A link to a
web-based version
so those having
trouble viewing
your email can
check it out
in their browser.
- A quick summary
of how you
got your recipient’s
email address
(they opted
in from your
site, they
bought a product
from you, etc).
- Your recipient’s
email address,
so they can
verify that
the email was
specifically
sent to them.
- A request
to be added
to your recipient’s
address book
to ensure images
will be displayed
by default.
- A text-only
version of your
email. Some of
your recipients
may set their
email client
to only show
the text version
of each email,
so make sure
send your email
in multi-part
format, which
includes both
the HTML and
text-only version
in a single email.
Earn
A Reputation – Good
Sender! -
ISPs use a few
criteria to determine
your sender reputation,
and these are
easy to fulfill.
These metrics
are (a) your
spam complaint
rate (b) the
percentage of
email you send
to addresses
that no longer
exist (c) and
finally the number
of spam trap
addresses you
send to. Spam
traps are email
addresses created
by ISPs and anti-spam
companies to
lure spam by
never actually
signing up to
anything, but
publishing them
in spots where
email harvesters
will pick them
up. Keep to these
simple tricks
below and ensure
your reputation.
- Get
their permission -
If you have
no clear and
explicit permission
from everyone
on your mailing
list, don’t
send anything
to anyone.
If they mark
your email
as spam your
reputation
gets a shot
in the foot.
Moreover, this
also guarantees
that you won’t
ever be sending
to spam trap
addresses.
- Set
expectations
and stick to
them – When
seeking permission,
either through
a subscribe
form or getting
details offline,
inform the
to-be receiver,
when and what
they should
expect to hear
from you.
- Be
relevant and
interesting -
Empathize with
your subscriber,
nothing replaces ‘what
they want to
read’ so
ask yourself
if it’s
something you’d
be interested
in hearing
about and answer
it honestly.
- Make
it easy to
leave -
If a subscriber
wants out and
doesn’t
immediately
find the unsubscribe
link, their
next apparent
choice would
be the “Mark
as Spam” button.
If anyone does
click your
unsubscribe
link ensure
that a single-click
is all it takes.
- Process
all bounces -
Every time
a mail server
receives an
email for an
address that
no longer exists
or is temporarily
unavailable,
they’ll
send you back
what’s
called a “bounce”.
A “hard
bounce”,
means that
address is
no longer in
use, and a “soft
bounce”,
means a temporary
issue such
as a full mailbox.
Once you get
a hard bounce
back, immediately
remove that
address from
your list,
while keeping
track of all
soft bounces
also. 3 consistent
soft bounces
are as good
as permanent
so remove them
from your list.
Conclusion:
In conclusion,
publishing in
HTML format is
not a sin, but
invariably test
to find how your
HTML ezine looks
like in AOL,
Yahoo, MS Outlook,
and many other
receiving formats.
After all, what
readers see determines
what they read,
what they read
determines what
they buy.
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